Product liability claims are unwelcome in any company. Even if the claim has merit, the company is likely to be involved in considerable time and expense in recalling the product and correcting any error. This process may include taking legal action against third parties responsible for supplying faulty goods or services.

Even if it is found that the claim has little merit, it is well known that the publicity surrounding the case can damage the reputation and brand value of the product. It is therefore essential for companies to guard against such claims and, if they do arise, take prompt action to defend them.

We can help by providing clear, concise and commercially driven claims management advice.

Our claims handling experience puts us at the forefront of advisors on risks at a product's development stage. For example, clients regularly seek our advice on packaging issues to ensure that the risk of consumer claims is minimised.

Our regulatory experience, including consumer protection rights, crisis management, recall issues and risk management generally, equips us to train to our clients in reducing the risk of claims and minimising the impact of existing claims.

Our commercial solutions experience with individual and collective claims involving financial loss and damage to property, the environment or person results in our often being called upon to work in close collaboration with in-house lawyers, who value our insurance claims expertise and our ability to give immediate, cost effective and commercially-aware advice.